If your ticket is very urgent, you may contact us by our Online Help when our customer service is at online status. Or, you can leave us a message when we are at off line status. We will respond within 12 hours.
Here is our working hour list for customers from different countries and areas, for your live support reference.
For United States customers :
8:00 PM to 5:00 AM, Monday to Friday ( New York Time ).
For Canada customers :
8:00 PM to 5:00 AM, Monday to Friday ( Toronto Time ).
For Australia customers :
11:00 AM to 20:00 PM, Monday to Friday ( Sydney Time )
For Europe customers :
2:00 AM to 11:00 AM, Monday to Friday (UK Time)
For other country customers :
9:00 AM to 6:00 PM, Monday to Friday (Beijing Time)